---
title: "Customizing Letters and SMS in Healthbridge Clinical"
url: "https://help.healthbridgeclinical.co.za/en/article/customizing-letters-and-sms-in-healthbridge-clinical"
language: "en"
last_updated: "2026-08-05T07:21:14.420Z"
---

# Customizing Letters and SMS in Healthbridge Clinical

You can customize letters and SMS from the Provider Settings section

1.  Go to Provider Settings:  
    -   Click on your **provider name** (top right corner).
    -   Select **“Letters & SMS”**.

![](https://cdn-assets.productfruits.com/aabb5fdf-d4eb-4491-ae6b-f92936ace1e7)

2\. Create a New Letter Template:

-   Click  **"New Template"**.
-   Give the letter a **name** (e.g., "Referral Letter", "Work Motivation Letter").
-   Type the content of the letter.

![](https://cdn-assets.productfruits.com/b8f217c8-ea60-47e7-a429-cb7648acdd37)

3\. Use Placeholders for Patient Details Click on **"Special Placeholder"** to insert dynamic fields like:

-   **Patient First Name**
-   **Patient Surname**
-   **Patient ID Number**
-   **Practice Name**
-   **Provider Name & Signature.**

This ensures the letter is automatically personalized when used.

4\. Click **Save** to store the template for future use.

![](https://cdn-assets.productfruits.com/cf4d563e-aee9-4277-963d-1f1b1ceb7c89)

5\. To modify a letter, click the **edit (pencil) icon** next to it.

![](https://cdn-assets.productfruits.com/3dc22a1b-e639-4be7-b0c9-ca5be8838a41)